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General terms and conditions
General terms and conditions
OLIVARI d.o.o. putnička agencija / travel agency
Dubašljanska 111, 51511 Malinska - otok Krk - Hrvatska
ID CODE : HR-AB-51-040143504 MB : 1427164 OIB : 19778110320
General terms for providing accommodation services
1. CONTENT OF OFFER
OLIVARI d.o.o. travel agency, Dubašljanska 111, 51511 Malinska (in further
text the agency) insures the accommodation service to the guest
according to information available on site www.apartments-krk.com, and also in
accordance with the period and details of the confirmed reservation,
except in case of illness or death of the host or his closest family;
and also the agency is not liable for force majeure conditions that
cannot be anticipated or eliminated (natural disasters: earthquakes,
floods, fires, droughts, wars, strikes, acts of terrorism and
restrictions issued by the government: mobilization, ban to exit the
country).
2. BOOKING AND PAYMENT
Inquiries and booking for accommodation are received electronically, by e-mail or in person at the agency's offices.
When booking, the guest confirms that he accepts the General Terms
entirely. In other words, everything stated in the General Terms becomes
legally binding both for the guest and the agency. The agency provides
the guest with all the information relevant for the journey, and also recommend him to arrange travel insurance package as well as the cancellation
insurance policy in his own country. When booking, the guest is required to give all the
information necessary in the booking procedure.
To confirm the booking it is necessary to pay the advance depending on
the payment method. The balance must be paid at least 15 days prior to
the arrival date. The guest is
informed about the payment methods while confirming the reservation.
Payment can be made:
ONLINE VIA CREDIT CARDS
Olivari uses WSPay for online payments.
Visa, Mastercard, American Express and Maestro debit card.
For on-line
payment by credit card you need on our website fill out the
information online to send them through the security page.
WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods.WSPay provides customers and merchants with secure entry and transfer of entered card data, which is also confirmed by the PCI DSS certificate that WSPay has.WSPay uses an SSL certificate with 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data. The client is informed that the payment of the
agreed price will be made by charging his credit card, whose data he
voluntarily provided for this purpose, and declares that he fully agrees with
this act and that he waives any request to withdraw the paid amount without the
approval of the company "Olivari".
PAYMENT FROM ABROAD VIA BANK TRANSFER
This method of payment refers exclusively to foreign clients.
If you
decide to pay by bank transfer, please transfer the booking amount to
foreign account. The payers and recipients bank transfer fees should be
covered entirely by the client.
Details to be entered in the bank transfer:
Holder reservation: Name and full address of the person holding the reservation
Recepient: Olivari
d.o.o., Dubašljanska 111, 51511 Malinska
Bank: Erste & Steiermärkische bank dd Rijeka
IBAN: HR4624020061100524534
SWIFT: ESBCHR 22
Purpose of payment: Accommodation under reservation no. – number of reservation
Amount EUR: (according to the calculation received)
Reference number: reservation number
PAYMENT FROM CROATIA TO THE COMPANY'S GIRO ACCOUNT
Guests from Croatia can pay for their reservations with cash via general payment slip to our gyro account.
Details to be entered in the payment slip:
Payer :Name and full address of the person holding a reservation
Purpose of bank transfer: payment for reservation – number of reservation
Recepient : Olivari d.o.o., Dubašljanska 111, 51511 Malinska
Amount (Eur): (according to the calculation received)
Account no: HR4624020061100524534
Reference number: reservation number
Purpose of payment: Accommodation under reservation no. – number of reservation
Payment receipt
After we receive your payment, you will receive the deposit payment confirmation-voucher by e-mail.
3. RESIDENCE TAX
According to the Croatian Law on the Residence Tax, guest pays the
Residence Tax when paying for their accommodation. The amount of
Residence Tax is stated on your price quotation.
The Residence Tax is
defined by the law and it varies from 0,96 Eur to 1,60 Eur per person per day
for adults.
Young people from the age of 12 to 18 have a 50% discount, while
children under the age of 12 are exempt from paying. The final amount of
the Residence Tax is determined by the destination in the Republic of
Croatia and the travel period. Some town in Croatia have also ecological
tax (from 0,10 € - 0,50 € per person a day) - the taxes will be in each
case noted by each offer.
4. PRICE of ACCOMMODATION UNIT
The price of accommodation includes the basic service that is published
with all accommodation units. Additional services are not included in
the price of the accommodation, therefore the guest pays for them
separately. These services must be requested at the time of the booking.
The prices of the accommodation are in EUR.
The agency reserves the right to make changes to the stated prices (in
case when the host changes prices of the accommodation). If the changes occur prior to the
payment of the advance, the agency informs the guest about the price
change. For customers who have paid an advance for their reservation,
the agency guarantees the price of accommodation, stated in the price
quotation according to which the advance was paid.
Should the changes of the agreed currency or
if there is an increase in the fees for the certain services that
affect the price of the travel, that could not be anticipated by the
agency, the agency reserves the right to increase the price up to 20
days prior to the arrival. Should the price increase be higher then 8%
the guest has a right to cancel the reservation. In that case guest has
the right to refund of the already paid amount without the right to
compensation.
If more guests than are stated on the voucher arrive to the
accommodation unit, the host has the right to deny the extra customers
accommodation or to accommodate all of the customers at extra charge
directly made to the host.