General terms and conditions

OLIVARI d.o.o. putnička agencija / travel agency
Dubašljanska 111, 51511 Malinska - otok Krk - Hrvatska
ID CODE : HR-AB-51-040143504  MB : 1427164 OIB : 19778110320
General terms for providing accommodation services
OLIVARI d.o.o. travel agency, Dubašljanska 111, 51511 Malinska (in further text the agency) insures the accommodation service to the guest according to information available on site, and also in accordance with the period and details of the confirmed reservation, except in case of illness or death of the host or his closest family; and also the agency is not liable for force majeure conditions that cannot be anticipated or eliminated (natural disasters: earthquakes, floods, fires, droughts, wars, strikes, acts of terrorism and restrictions issued by the government: mobilization, ban to exit the country).
Inquiries and booking for accommodation are received electronically, by e-mail or in person at the agency's offices.
When booking, the guest confirms that he accepts the General Terms entirely. In other words, everything stated in the General Terms becomes legally binding both for the guest and the agency. The agency provides the guest with all the information relevant for the journey, and also recommend him to arrange  travel insurance package as well as the cancellation insurance policy in his own country. When booking, the guest is required to give all the information necessary in the booking procedure.
To confirm the booking it is necessary to pay the advance depending on the payment method. The balance must be paid at least 15 days prior to the arrival date. The guest is informed about the payment methods while confirming the reservation.

Payment can be made:
Olivari uses WSPay for online payments.
Visa, Mastercard, American Express and Maestro debit card. 
For on-line payment by credit card you need on our website  fill out the information online to send them through the security page.
WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods.WSPay provides customers and merchants with secure entry and transfer of entered card data, which is also confirmed by the PCI DSS certificate that WSPay has.WSPay uses an SSL certificate with 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data. The client is informed that the payment of the agreed price will be made by charging his credit card, whose data he voluntarily provided for this purpose, and declares that he fully agrees with this act and that he waives any request to withdraw the paid amount without the approval of the company "Olivari".

This method of payment refers exclusively to foreign clients.
If you decide to pay by bank transfer, please transfer the booking amount to foreign account.  The payers and recipients bank transfer fees should be covered entirely by the client.

Details to be entered in the bank transfer:
Holder reservation: Name and full address of the person holding the reservation
Recepient: Olivari d.o.o., Dubašljanska 111, 51511 Malinska
Bank: Erste & Steiermärkische bank dd Rijeka
IBAN: HR4624020061100524534
Purpose of payment: Accommodation under reservation no. – number of reservation
Amount EUR: (according to the calculation received)
Reference number: reservation number
Guests from Croatia can pay for their reservations with cash via general payment slip to our gyro account.
Details to be entered in the payment slip:
Payer :Name and full address of the person holding a reservation
Purpose of bank transfer: payment for reservation – number of reservation
Recepient : Olivari d.o.o., Dubašljanska 111, 51511 Malinska
Amount (Eur): (according to the calculation received)
Account no: HR4624020061100524534
Reference number: reservation number
Purpose of payment: Accommodation under reservation no. – number of reservation

Payment receipt
After we receive your payment, you will receive the deposit payment confirmation-voucher by e-mail.
According to the Croatian Law on the Residence Tax, guest pays the Residence Tax when paying for their accommodation. The amount of Residence Tax is stated on your price quotation.
The Residence Tax is defined by the law and it varies from 0,96 Eur to 1,60 Eur per person per day for adults.
Young people from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the Residence Tax is determined by the destination in the Republic of Croatia and the travel period. Some town in Croatia have also ecological tax (from 0,10 € - 0,50 € per person a day) - the taxes will be in each case noted by each offer.
The price of accommodation includes the basic service that is published with all accommodation units. Additional services are not included in the price of the accommodation, therefore the guest pays for them separately. These services must be requested at the time of the booking.
The prices of the accommodation are in EUR.
The agency reserves the right to make changes to the stated prices (in case when the host changes prices of the accommodation). If the changes occur prior to the payment of the advance, the agency informs the guest about the price change. For customers who have paid an advance for their reservation, the agency guarantees the price of accommodation, stated in the price quotation according to which the advance was paid.
Should the changes of the agreed currency or if there is an increase in the fees for the certain services that affect the price of the travel, that could not be anticipated by the agency, the agency reserves the right to increase the price up to 20 days prior to the arrival. Should the price increase be higher then 8% the guest has a right to cancel the reservation. In that case guest has the right to refund of the already paid amount without the right to compensation.
If more guests than are stated on the voucher arrive to the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.

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