1. SUBJECT MATTER OF OFFER
Olivari d.o.o., hereinafter know as OLIVARI, provides accommodation services in accordance with the published information and with the details and period of the confirmed booking, except in case of force majeure ( war, riots, strikes, acts of terrorism, sanitary disruptions, natural disasters, restrictions by local authorities and the like). It is OLIVARI's obligation and aim to provide its customers with correct and adequate information. All the information, data and photographs connected with the accommodation unit were given by the service provider.

2. GENERAL TERMS AND CONDITIONS
An inquiry should clearly state the main standards on the basis of which OLIVARI will create its offer (period, number of persons, preferred location, type of accommodation, as well as any other special services). Inquiries and bookings of accommodation can be done via our website, e-mail, mail, and fax or in person at the Olivari agency office. By making the booking and paying an advance, the customer confirms that he/she is familiar with the terms and conditions related to booking and providing accommodation services and accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the user of services and for OLIVARI. In order to confirm a booking, the customer is required to pay an advance amounting to a minimum of € 50 or 350, 00 kn, i.e. 30% of the total price of the booking. The advance can be paid by bank transfer to the bank account of the agency. All banking expenses are taken by the user of accommodation services.
The balance is paid by the customer:
- For hotel accommodation no later than 21 days prior to arrival either in cash at the agency or by bank transfer to the account of the agency
- For private accommodation on the arrival day in cash.

3. SERVICE PRICES AND CURRENCY
The stated service prices are informative and the agency reserves the right to make changes to them. The prices stated in the offer are irrevocable. The price change is possible only if it is delivered in written form. As Croatia is not a member of the EU and the official currency is not the EURO, the prices given in EUROS on the websites are formed according to the local currency KUNA at the exchange rate of €1= 7, 20 KN. The prices in the offers, which are irrevocable, are given in KN and are informatively converted into EUROS according to the exchange rate stated in the offer. All the prices on the website refer to a stay longer than 3 nights. If the stay is shorter than 4 days, the accommodation price is increased by 30%. In the accommodation offers for a stay shorter than 4 days, the customer will be given the price increased by that percentage. The prices in the offer are the result of an agreement made between the agency and the contractor and do not necessarily match the prices stated on the site at the destination where the guest resides. All types of special services described as not included in the price, must be paid by the customer and either must be requested when confirming the booking or paid by arrangement directly to the host. If an additional service is requested during the stay at the accommodation unit, it must be directly paid to the host. If more customers than are stated on the voucher arrive at the accommodation unit, OLIVARI or the direct accommodation service provider has the right either to deny the extra customers accommodation or to accommodate all of the guests/customers at extra charge for unannounced persons directly made to the host. In some rare cases a cash deposit must be directly made to the service provider before starting to use the accommodation. The deposit is a guarantee to the service provider that no damage will be made to the accommodation unit. On the day of termination of accommodation services, that is the departure day, the deposit will be refunded to the customer in full, but only when the service provider has established that the rented accommodation unit is in the same state of order as it was on the arrival day.

4. SOJOURN TAX
According to the Croatian Law on the Sojourn Tax, customers are required to pay the sojourn tax when paying for their accommodation services. The final amount of sojourn tax for a specific booking depends on the destination in the Republic of Croatia as well as on the period of stay and it is charged according to the offer for accommodation services when the balance payment for the accommodation has been made. In private accommodation the sojourn tax is included in the base accommodation price in most cases and is thus stated in the offer.

5. TRAVEL DOCUMENTS
Travel documents, i.e. the receipt for the total advance payment together with check-in details, are sent via e-mail and are used as voucher for private accommodation with prior direct registration at the Olivari agency. For hotel and private accommodation bookings, where the registration is not at the Olivari agency, a voucher together with all check-in details are sent via e-mail.

6. CATEGORIZATION AND SERVICE DESCRIPTION
The offered accommodation facilities are described pursuant to the official categorization of the respective country, which is valid at the moment of the categorization issuance, and to the publication of the accommodation facilities on our website according to the data sent to OLIVARI from the respective facilities. Food, comfort as well as other services in the offer are under the responsibility of the service provider, so accommodation and service standards may vary and cannot be compared. OLIVARI shall not assume responsibility for any oral or written information that is not in accordance with the description of services and facilities on the websites and may have been supplied by any other third party. OLIVARI shall not be responsible in case of incorrect information given by the contractor-owner of the accommodation facilities. OLIVARI guarantees that each accommodation unit, pursuant to the number of persons it is intended for, shall be provided with an equipped kitchen with dishes, plates and cutlery. Each customer must be received in a clean and tidy accommodation unit with fresh, clean bed linen. Customers staying longer than 7 days shall be given clean bed linen after that period. The host is required to provide clean towels every three days.

7. ACCOMMODATION IN APARTMENTS AND HOTELS
Accommodation in rooms/apartments can usually be made available to the customer after 2 p.m. on the arrival day and until 10 a.m. on the departure day. Arrival after 8 p.m. should be advised in advance. The customer will be provided with the key of the accommodation unit on the site. Accommodation of pets is allowed only in individual cases and at a mandatory extra charge (per pet) and on prior inquiry and notice. Accommodation is available only for announced guests unless the owner of the accommodation unit has been informed of the change on time and has agreed on it.

8. CANCELLATION TERMS AND BOOKING CHANGES
The booking is valid from the day of the advance payment until 24:00 hours of the scheduled arrival date. The booking can be cancelled in written form via e-mail, mail or fax 30 days prior to arrival, i.e. use of the ordered and booked services. If the booking of a private accommodation is cancelled 30 days prior to arrival, OLIVARI will approve use of the advance payment (reduced for the expenses) for a booking at a later date. If the booking of private accommodation is cancelled 1 - 30 days prior to arrival, i.e. use of the ordered and booked services, the agency is not required to refund the advance payment, except in case of disease or force majeure, when it will approve use of the advance payment (reduced for the expenses) for an accommodation booking at a later date. In case of non-arrival without prior notice, i.e. no-show, the agency shall keep 100% of the advance payment. Special cancellation terms are applicable to fixed confirmed hotel accommodation bookings as follows: -For a cancellation 21 days prior to the date of beginning of booking, OLIVARI keeps the advance payment in full, which is 30% of the total amount of the accommodation services. -For a cancellation from 20 to 15 days prior to the date of beginning of booking, OLIVARI charges 40% of the total amount of the accommodation services. For a cancellation from 14 to 8 days prior to the date of beginning of booking, OLIVARI charges 80% of the total amount of the accommodation services.

-For a cancellation from 7 to 0 days prior to the date of beginning of booking, OLIVARI charges 100% of the total amount of the accommodation services.-For non-appearance of the customer by midnight of the beginning date of services without prior notice, i.e. no-show, OLIVARI considers the booking cancelled, so the booking expenses are calculated as per the aforementioned terms for the cancellation of hotel accommodation booking. -For a change to the booking, the customer is required to inform OLIVARI agency in written form via e-mail, mail or fax. The term "change" refers to a change to the number of persons or date of beginning and/or termination of the use of accommodation not later than 30 days prior to the beginning of the use of services. The first booking change, if possible without further expenses, will be made free of charge. If the change is not possible and the customer cancels the confirmed booking, the aforementioned booking cancellation terms are applied. A change of the accommodation unit and any other change within 30 days prior to the beginning of booking are treated as a cancellation of booking for the previously confirmed and booked accommodation.

9. BOOKING CANCELLATION BY OLIVARI d.o.o.
In the event that OLIVARI has to cancel an advance accommodation booking due to unforeseen circumstances caused by conditions beyond its control, OLIVARI is required either to offer the customer alternative accommodation of the same or higher standard in the booked period, depending on the availability of accommodation, or to refund the advance booking payment or to approve use of the paid amount for a booking at a later date.

10. OBLIGATIONS OF THE USER OF ACCOMMODATION SERVICES
Users are required:
- To have valid personal travel documents. Invalid documents may have as a consequence failure to use the booked accommodation services and if OLIVARI should suffer additional damage as a result of such customer´s negligence, the customer shall cover the expenses. In case of theft or loss of documents during the use of services, the customer bears the cost of issuing new documents.
- To respect customs regulations and currency exchange regulations of the destination country. OLIVARI is not responsible for the decisions made by customs, police and other state bodies refusing the customer entrance to a specific country.
- To check the visa requirements of the destination country and of the countries he/she passes through on his/her journey to the destination.
- To obtain and possess a vaccination certification when using accommodation services in the countries that require mandatory vaccination against certain diseases.
- To secure that he/she personally complies with the conditions prescribed by the regulations of the Republic of Croatia and the countries he/she is travelling through.
- To obey house rules in hotel establishments and private accommodation and to have good relations with service providers. The customer is liable for damage caused and must cover the expenses directly to the hotel receptionist or the owner of the apartment/room in private accommodation. Upon arrival at the destination, the customer is required to produce the booking confirmation to the service provider (voucher or final booking confirmation / for registrations directly at the Olivari agency).

11. OBLIGATIONS OF OLIVARI d.o.o.
OLIVARI is required to ensure that the services are carried out, to choose a service provider with the care of a good manager, to take care of the traveller`s rights and interests in accordance with the good tradition in tourism as well as to provide the customer with all the services included in the contract and give answers for possible failure to carry out the services or part of the services.

12. LUGGAGE
OLIVARI shall not be responsible for damaged, destroyed or lost luggage or for theft of luggage and valuables in the accommodation unit. Lost luggage or theft should be reported to the accommodation service provider and to the local police station.

13. TRAVEL CANCELLATION RISK INSURANCE
Should the user of the accommodation services, during the booking process foresee that he/she might cancel the booked services due to specific events, OLIVARI recommends purchasing an Insurance policy against cancellation through an insurer in his/her country of residence.

14. TRAVEL MEDICAL INSURANCE
If the customer makes a contract for accommodation services in a country outside his/her country of residence and if that country has not an agreement on medical insurance with the customer`s country of residence, OLIVARI recommends taking out a Medical insurance policy in the customer`s country of residence.

15. COMPLAINTS
It is in the interest of the accommodation service customer that he/she tries to resolve a complaint upon arrival at destination. OLIVARI takes into account only the complaints submitted during the customer`s stay at the booked accommodation or on the guest`s arrival date if the provided accommodation differs from the booked accommodation. If the customer does not immediately accept the offered complaint resolution, which is in accordance with the services booked and paid for, OLIVARI is not required to accept any further complaints (if there is an adequate alternative in the same facility, the guest is required to accept it). If there is no improvement even after the complaint, the customer must seek a document verifying that the service has not been provided, i.e. that it has not been provided in terms agreed on by the contract. The document must be enclosed with the written complaint. The written complaint should be filed no later than 8 days following the termination of the use of accommodation services. OLIVARI shall not accept any written complaints received after that period. The organizer, i.e. the agency, is required to issue an answer in written form within 14 days upon receipt of the complaint. It can as well prolong the response time by additional 14 days for the sake of collecting information. OLIVARI shall take into consideration only the complaints that could not be resolved on the holiday site. During the process of resolving the complaint, i.e. 14 days or a maximum of 28 days upon filing the complaint, the customer refrains irrevocably from mediation by any third parties, from arbitration by the Association of Croatian Travel Agencies or any other institution, from informing the media as well as from taking the matter to court. The maximum compensation regarding the complaint can be the amount of the part of the service in complaint, but it cannot cover the services already used or the total amount of the booked services. The user and OLIVARI will try to settle any disputes by mutual agreement. OLIVARI does not accept complaints related to matters not included in the booked accommodation unit (road works, cleanliness of the beach, the condition of the nearby facilities ...) and it cannot be held responsible for possible weather conditions, cleanliness and temperature of the sea destinations as well as any other similar situations or events that can result in the dissatisfaction of the customer and are not directly related to the quality of the booked accommodation. OLIVARI does not accept complaints either for last-minute offers or for discounted accommodation (special offer)!

16. PROTECTION OF PERSONAL DATA
The customer provides personal data of his/her own free will. The customer's personal data are required in carrying out the booking process and are used for further communication. The customer's personal data will be kept in the database of customers. OLIVARI is under obligation that the personal data of the customer shall not be taken out of the firm or disclosed to third parties except for the purpose of carrying out the requested services. OLIVARI is not responsible for the truth of the data provided by the customer while applying for the booking.

17. CLOSING PROVISIONS
The customer and OLIVARI will try to settle any possible disputes related to the implementation of these Terms and Conditions by mutual agreement. Should the customer not be satisfied with the organizer´s resolution to the dispute, he/she has the right to file for court jurisdiction. In such a case the issue will become subject to the jurisdiction of the court at the organizer's business location.